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HER Life's avatar

Aww I love reading about your Portugal experience, Maria! the month I spent there 3 summers ago now, holds such a special place in my heart! Sending you a couple of my favorite coffee shops in Lagos :)

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John Frierson's avatar

Last year I made a similar mistake accidentally renting an EV in the UK and I paid extra to switch and the counter to a non-EV. When I returned the car, the checkout lady asked if there was anything that could have made the rental experience better and I told her that I wished the booking process had been more clear about the EV. I did not ask for a refund, and she didn't offer anything, but she recorded the feedback and 3 days I noticed on my credit card transactions that the upcharge was refunded.

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